Air India
Customer service has mixed reviews, with one person mentioning the opposite responses between email and phone communication. Some customers complain about long wait times and unhelpful replies, while others praise the helpfulness and understanding of office staff. Conflicting opinions on Covid certificates: one passenger was not asked for it at the airport despite being told it is required, while another mentions wasted money on getting PCR tests done. Flights are canceled at short notice, but overnight hotel accommodations are provided in such cases, earning 2 stars from one reviewer. One customer strongly criticizes Air India’s customer service, stating they would rather pay more to travel with another airline and have had a frustrating experience with call transfers and ineffective prob
