Barclays Bank

Beyond terrible service: – Difficult to deposit euros to currency account – Can’t be done in cashier or ATMs, only with personal banker – Appointment for personal banker not available for this service – Safe closes after 14:00 Lack of security for cash machines: – Mother’s card stolen by someone outside the bank wearing a beanie hat and mask – Bank should take more measures to protect its customers Fossil fuel financing concern: – Barclays puts a significant amount of funding into fossil fuel finance – Not happy with their investment choices in this area ❓ Decline in customer service quality: – Disappointed with recent experience at the Camden branch – Over an hour wait with limited staff available to assist – False information provided and simple tasks turned into difficult ordeals Mixed

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