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CitiRental – Car and Van Hire – Regency Parade

– Negative customer service experience: One reviewer had a bad experience with the customer service and felt neglected. They mentioned difficulties in canceling their booking and lack of response to their emails. – Additional charges: The same reviewer expressed frustration over unexpected additional charges for a damage pre-payment that they couldn’t afford. – ❌ Refund refusal: The company refused to refund the booking due to cancellation within 24 hours of the agreed pick-up time, which led to dissatisfaction for the reviewer. – Lack of responsiveness: The lack of response from the company and unhelpful communication was highlighted by another reviewer who only received one reply after several months. – ⛔️ Warning against using this company: The second reviewer strongly advised others to

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