East Dulwich Train Station – Southern Railway

Limited availability of staff for enquiries Some employees seem apathetic and more concerned with their pay than providing customer service ✔️ Positive experience with customer service team at Balam station ✨ Importance of staff taking pride in their jobs and serving customers enthusiastically Lack of accessibility features like lifts and public toilets ☔ Minimal waiting area on the platform to shield from rain Frequent issues with ticket machine being out of service Excellent experience with a helpful staff member who quickly located a lost bag on the platform.

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