The Royal Free London – Private Patients Unit

– Nurse Yvette Lambert-Morgan was praised for being attentive and gentle during a blood sample taking. – Overall, the staff at the Royal Free Hospital private patients unit were described as extremely friendly. – On the other hand, there were complaints about the lack of communication between departments before and after admission. – The nurses seemed to lack knowledge about what the patient was allowed to eat or take, which should have been in her chart. – Notes were sometimes written on gloves or scraps of paper and left in random places by nurses. – The surgeon’s bedside manner was criticized, as his choice of words caused unnecessary worry and tears for the patient regarding a post-surgery hematoma. – There was no reassurance or explanation provided about what a hematoma is, if it is n

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